Morning

9.00am – Registration

9.30am – Welcome and Introduction - Dominic Monkhouse, MD, PEER 1

9.45am – Our customers in 2012 and beyond - Andy McWilliams, Head of Multi Channel, Homebase.

10.15am – Stepping up to Europe, an exploration of our strategy and tactics - Chris Bale, Chief Operating Officer, Boohoo.com.

10.35am – Operating in Europe - Maxime Taieb, Director of Ecommerce, Europe

10.55am – Q & A with Chris and Maxime - moderated by Rick Jones, Industry Head of Retail, Google

11.10am – Coffee

11.40am – The platform debate - Hedley Aylott, Managing Director, Summit

Midday – Question time: leading retailers get personal - Moderated by Rick Jones

• Zia Zareem-Slade, Head of Online, Selfridges
• Ruben Lightfoot, eCommerce Manager, Howies
• Romain Eude, CTO, mywardrobe

We’ve set our panelists a challenge. Zia, Romain and Ruben are stepping up to share their personal views about winning in retail. They’ll be allowing us an intimate peek behind the scenes at Selfridges, mywardrobe.com and Howies. Winning isn’t easy. Listen out for painful truths and anecdotes about the companies and people they really rate. Rick will be moderating this panel designed to stimulate a host of juicy Tweets.

12.45 – 1.45pm – LUNCH

Afternoon Sessions

2.00 – 2.50pm – Workshop Sessions

3.00 – 3.50pm – Workshop Sessions

Each workshop will run twice.
 

The cookie cutter - Hosted by Lawrence Shaw, Managing Director, Cookie Reports Ltd.
A new Privacy Law, coming into effect on May 26 2012, now means visitors to web sites, or users of web products, need to give their permission for you to track their behaviour using cookies. This workshop will help prepare you for the new laws by simplifying the process of compliance, as well as building transparency and trust with consumers and business customers and identifying opportunities for quick win solutions that won’t adversely impact user experience."

The Cost of speed - Hosted by Mike Bainbridge PEER 1
Nowadays retailers have a clear choice between the Infrastructure cost of having fast page loads on your site and the Google tax on your ppc if your site performs slowly. This session will expand your understanding of this dilemma and give you practical tips to tune your infrastructure accordingly.

Online innovation – Hosted by Ian Woosey, Director of Retail Consulting, Summit
As the scale of your business increases it is essential to remain innovative. Terry Leahy talks about competitive advantage lasting only 6 weeks in retail, the online world moves even faster. We explore how to embed innovation into your online retail operation using new disruptive technologies.

Acquire and retain more customers – Hosted by Anthony Wilkey, emailvision
Email is a critical part of most ecommerce businesses, but what more can you do with it? This workshop explores which new techniques enable CRM integration, increase shopping basket value and return visits.

3.50 – 4.30pm –Networking and Close

Rules on the day:

• This event is by invitation only
• Workshops will abide by Chatham house rules