If you are an eCommerce dropshipping business owner and work with multiple suppliers, or are thinking about it, then this quick tip is for you. I got this question the other day from a dropshipping business owner: If I am using multiple suppliers and someone one comes to the website and orders multiple products from different suppliers are they going to all get shipped from different places, and arrive at different times? If so, is there any problems or potential risks I need to take into consideration when dealing with multiple suppliers on the same dropshipping eCommerce site? This really is a great question and I am surprised that more people are not asking it to be honest. Here are a few dropshipping tips in order to answer this question:
* Provide every single one of your suppliers with a packing slip with your domain name and logo on it. Also include a shipping sticker that goes on the to package box so they are familiar with the package they are receiving! When you are establishing the relationship with the supplier you should ask them if they have something like this set in place, and if they do not then ask them if they are willing to do this for you. Most of them will be willing to do this for you, but if some will not then I would consider moving onto the next potential supplier. Often times I see suppliers including their own packing slip,catalog and packaging sticker, and this could confuse the buyer and make them order from the supplier next time and not you!
* Providing examples of why this happens sometimes could set the buyer at ease too. Most of the time when you order a computer online, you get the monitor one day, the CPU the next, and then some day later the printer. This is because in many cases your computer was built in a different place then your monitor and printer are stored. People don’t seem to have a problem when a major computer company does this. If you are clear on your website, they will not have a problem with you doing it either!
The longer that I am in this business the more I am trying to help educated people that excellent customer service will save the sale every time. It will even help make the sale too. In many cases my customers have told me they went with me even though they found a cheaper price somewhere because of my customer support. They knew if they ever had a problem they would be able to get a hold of me and my excellent customer service. Make this priority number one with your dropshipping business and you are on the road to success!